What does the role of trainers primarily focus on?

The primary focus of trainers is to educate users about services. This role involves instructing and guiding users through various functionalities, benefits, and optimal usage of services and products. Effective trainers are integral in ensuring that users not only understand how to use the services but also appreciate their value and can leverage them to meet their needs or enhance their skills.

Training often encompasses developing materials, conducting workshops, and providing support that fosters a deeper comprehension of services. This educational aspect is critical in empowering users and ensuring they can independently utilize the tools or services provided, fostering overall satisfaction and success.

While managing relationships with customers, responding to technical issues, and generating new business sales are all important functions within an organization, they do not encapsulate the primary focus of trainers, whose central objective is user education and support.